Customer service manager cannot run their campaign and has no control of their staff.

Earlier today I attempted to load a one voucher into my Hollywoodbets betting account however after I received the following error: (Input string was not in a correct format.)

At this point I had no choice but to contact their call centre for assistance, after explaining my situation numerous times I was dileberately being disconnected by agents that did not know how to help me, after the 9th or 10th attempt I was informed that Hollywood bets is aware of an issue with their app and are currently working on it and it is not only me but other customers are also experiencing the same issue, at this point I was advised that I will be transferred to the "Top up campaign" as they will be able to assist in loading the voucher.

I was then being transferred to different people again and again until someone had dropped the call again.

I have been a loyal customer to Hollywood bets for many years and I have experienced many issues in the past yet it seems that their customer service team is only getting worse, I believe this is the last straw for me, I regret ever joining Hollywood bets and I hope that they will get rid of their customer service department manager as it is clear that he/she is unable to run their department and have absolutely no control of their staff.

We then received a call back from a lady named Buhle that has informed us that she is the customer service supervisor and advised that she will have the issue rectified within 30minutes, after more than 3 hours I am still unable to get the issue rectified which is very frustrating.

I have spoken to others that feel the exact same way, personally I know so many people that have nothing but negative feedback to give about Hollywood bets and I am at a point whereby I cannot recommend it to anyone, not even my own worst enemy if I had one, this is the seriousness of how bad things have become.

I have lost my patience and all hope in Hollywood's customer service department.