Customer Service is a FAIL

Made a Deposit using hollywoodbets stitch payment portal on 21 April 2023, funds have not been allocated till today 26 April 2023. Gave References and my details they requested seeing that there was no POP option nor POP email sent from their Stitch portal. I even asked how is it for such an establishment, they are only able to assist clients if there is a "POP"? how many clients have lost deposits due to this? i told them via email that the Stitch payment portal has a technical glitch, but they are ******** and i want my money. No escalation procedure, nothing!!!!!