Customer service and app defaults

I’m so disappointed, at the end of the day we are humans and we are likely to forget username and password . I’ve never had an issue with Hollywood bets before , yesterday for some reason it asked me for log in details but all along I had the passwords and stuff saved to Google … so I typed in forgot password , it tells me to take a selfie and verify myself I did that , it says verification successfull , up until now I can’t change my password. You guys are suppose to assist us especially if we giving you legit information about ourselves authenticating ourselves , I called 4 call centre agents yesterday I’m been told I need to wait or reboot my phone , then I was told I’m already verified , then how come it’s not working ? I wasted my money buying a voucher I can’t use now . I’m so mad !!!!