********** Customer Service - Absolutely Disheartening Experience

********** Customer Service - Absolutely Disheartening Experience

I am writing this review to share my appalling experience with Hollywood Bets. The customer service I received has left me feeling belittled, worthless, unappreciated, and frustrated beyond measure.

On 17 March 2023, I withdrew money from my Hollywood Bets account to ABSA via cash send, but I was unable to access the funds. After contacting ABSA, I was informed that the funds were sent back to Hollywood Bets and should have been credited to my betting account. However, this was not done.

On 15 May 2024, I reached out to Hollywood Bets via their chat bot. The agent, Nkosingiphile N, promised to escalate the issue to another department (unspecified) and assured me I would receive feedback within 48 hours. The ticket number is ***7.

By 18 May 2024, having received no communication, not even a courtesy call, I followed up on the query. The first agent I spoke to, Sandisiwe Mjwara, offered no substantial feedback and only advised me to be patient. How can I be patient when I've meticulously researched the teams I want to bet on and there's no one taking responsibility for returning my funds?

Sandisiwe was impatient, lacked empathy, and displayed none of the etiquettes a customer care agent should have. While I was still typing my frustrations, Sandisiwe rudely transferred the chat to Ntando W. Ntando spent an excessive amount of time reviewing my previous conversation, only to abruptly close the chat. How rude is that? Is this how Hollywood Bets treats loyal customers who've been with them for years?

Desperate, I initiated another chat. It took longer than usual to connect with an agent, possibly because it was a Saturday or due to numerous frustrated customers. Eventually, I connected with Yvonne N. She, too, took an excessive amount of time reviewing my case and failed to provide any feedback on what was happening in the background. I had to constantly remind her that I was still in the chat. Just like the previous agents, Yvonne transferred me to another agent, Luvuyo, who was equally rude. When I asked how to escalate the matter, they provided me with the gambling board's contact details.

All the agents I interacted with were rude, lacked empathy, and belittled me as a customer. This has been the worst experience of my life. Hollywood Bets' customer service is absolutely atrocious. They left me feeling undervalued and my issue unresolved for an unacceptably long time.

I wouldn't recommend Hollywood Bets to anyone who values themselves or their time and money. Once my query is resolved and I receive my money back, I will close my account.

Worst experience ever.

You do not even deserve a single star