Customer not too great and deposit issues.

For the most part their site works fantastic, pay outs are always on fast but their customer service isn't the greatest.

There is a huge lack of communication between the provider and the customer, I've been back and forth to the customer service team regarding a deposit i made that hasn't reflected and have not once heard back from anyone, I've even gone as far as sending them a mail but with no response.

When you start a chat with an agent you are expected to wait sometimes an hour and are expected to watch the chat for the entire hour and if you don't reply to them within, what seems to be 30 seconds, they end up terminating the chat.

At one point i had to join a chat over a span of 3 days, at different times of the day, for well over an hour with each attempt, to try and get hold of someone to speak to.

My current issue with the deposit has still not been resolved although I have sent through my proof of payment and all relevant details, I can't also be sure that the issue was actually logged to the support team as i was not given any reference number.

Hollywoodbet, is a great service provider and their games are excellent but they should re-work their customer service.