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Thobs S
1 reviews | Active since Mar 2020
24 Jul 2020, 17:56
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I did an eft withdrawal on the 21 of July 2020 till today haven't received my money and I've just noticed that I'm not the only person they owe. I've sent emails and queries to Facebook messenger, sent the bank statement that they requested still no response. If I don't get my money tomorrow morning I'm reporting them to the gambling board.
Helpful (0)
Replies (4)0
Replies (4)
Hollywoodbets's replyOfficial
24 Jul 2020, 18:30Hi Thobs
I have escalated your query to our Payments management team. The team will make contact with you shortly to advise and resolve. Please keep an eye out for our call, using the contact details listed on this platform.
Regards,
Marcel
Hollywoodbets
I have escalated your query to our Payments management team. The team will make contact with you shortly to advise and resolve. Please keep an eye out for our call, using the contact details listed on this platform.
Regards,
Marcel
Hollywoodbets
Hollywoodbets's reply24 Jul 2020, 18:30
Official
Hi Thobs
I have escalated your query to our Payments management team. The team will make contact with you shortly to advise and resolve. Please keep an eye out for our call, using the contact details listed on this platform.
Regards,
Marcel
Hollywoodbets
I have escalated your query to our Payments management team. The team will make contact with you shortly to advise and resolve. Please keep an eye out for our call, using the contact details listed on this platform.
Regards,
Marcel
Hollywoodbets
TS
Thobs S's updateReviewer Update
25 Jul 2020, 15:12Today is the 25th and I still haven't received my money or a call from hollywoodbets after my queries. Please note that I have sent an email to Paul from the gambling board. We really can't work like this and we are not talking about thousands of rands here its a small amount. Account number ***
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Thobs S's update25 Jul 2020, 15:12
Reviewer Update
Today is the 25th and I still haven't received my money or a call from hollywoodbets after my queries. Please note that I have sent an email to Paul from the gambling board. We really can't work like this and we are not talking about thousands of rands here its a small amount. Account number ***
Hollywoodbets's replyOfficial
25 Jul 2020, 16:06Hi Thobs
Please note that our team has tried calling you last night however your number went to voicemail on a few attempts. Is there an alternate number we can make contact on? Please spell the number out on your reply.
Regards
Marcel
Hollywoodbets
Please note that our team has tried calling you last night however your number went to voicemail on a few attempts. Is there an alternate number we can make contact on? Please spell the number out on your reply.
Regards
Marcel
Hollywoodbets
Hollywoodbets's reply25 Jul 2020, 16:06
Official
Hi Thobs
Please note that our team has tried calling you last night however your number went to voicemail on a few attempts. Is there an alternate number we can make contact on? Please spell the number out on your reply.
Regards
Marcel
Hollywoodbets
Please note that our team has tried calling you last night however your number went to voicemail on a few attempts. Is there an alternate number we can make contact on? Please spell the number out on your reply.
Regards
Marcel
Hollywoodbets
TS
Thobs S's updateReviewer Update
26 Jul 2020, 09:47Hi Marcel
I haven't received my money and no one called me after sending my number, I tried calling the Helpline I was on hold for more than 6 minutes since yesterday, tell me where do we get the money to keep calling you if you don't pay us? Can you please tell me what is the problem why am I not paid because I have submitted everything they requested
I haven't received my money and no one called me after sending my number, I tried calling the Helpline I was on hold for more than 6 minutes since yesterday, tell me where do we get the money to keep calling you if you don't pay us? Can you please tell me what is the problem why am I not paid because I have submitted everything they requested
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Thobs S's update26 Jul 2020, 09:47
Reviewer Update
Hi Marcel
I haven't received my money and no one called me after sending my number, I tried calling the Helpline I was on hold for more than 6 minutes since yesterday, tell me where do we get the money to keep calling you if you don't pay us? Can you please tell me what is the problem why am I not paid because I have submitted everything they requested
I haven't received my money and no one called me after sending my number, I tried calling the Helpline I was on hold for more than 6 minutes since yesterday, tell me where do we get the money to keep calling you if you don't pay us? Can you please tell me what is the problem why am I not paid because I have submitted everything they requested