Complaint

I have an issue which has not being resolved yet from Feb 2026 , every time we called and there was a new requirement, we adhered to it only to be told on numerous days that “all documents are correct and your account should be re activated in a few hours or tomorrow this time" but it never happened, such a big company with so many call centre agents cannot resolve 1 issue ! I went to the phoenix branch for assistance and they also asked me to call the call centre with no help again , I than went to the umhlanga branch and they promised a call by 7am the next day and I am still waiting , I would like someone to resolve my issue and unlock my account so I can access my funds and do a withdrawal.