Complaint

I am very disappointed with Hollywood bets because its easy for them to take money but when they have to pay it becomes a problem, everytime when i want to withdraw they will ask for the fica documents and when i send them they wont even attend to me until i spend all the money . I have done everything they ask me to do, i even got the councilors letter as asked but i still cant withdraw, they should give me the reason to play again its not nice to win but not being able to withdraw, they were not supposed to allow me to play if my account is not registered yet.