TM
Thapelo M

1 reviews | Active since Nov 2022

11 Nov 2022, 15:29

Complain

I made a Standard bank instant money withdrawal on my Hollywoodbet account on the 31st of October 2021 and until today I haven't received my funds as yet. When I call their helpdesk it takes long waiting my own airtime and once you get one of their consultants instead of assisting you they shift a blame to Standard bank while their service level agreement states that you must wait for 48 hours

0
Replies (1)
Hollywoodbets
Hollywoodbets's reply14 Nov 2022, 13:10
Official
Hi Thapelo

Your query has been escalated to our Customer Service management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets