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makwenam M
1 reviews | Active since Oct 2016
08 Dec 2021, 10:26
Close my account and refund back to my bank
Made a deposit on 6th December, today is 8th and no response on my emails. I called on the 7th Spoke to Ntombifuthi, she advised I send her an email directly. Still no response or update on accout. Email adress redirects and some come back as undeliverable. I tried all combinations of their emails but nothing yet. All I want is my money back into my account and closure of this account I have with them. This is not the first time im having issues and im just done with them. Pay back my money.
Helpful (0)
Replies (4)0
Replies (4)
Hollywoodbets's replyOfficial
08 Dec 2021, 17:06Hi Phuti
Your query has been escalated to our Customer service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Your query has been escalated to our Customer service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Hollywoodbets's reply08 Dec 2021, 17:06
Official
Hi Phuti
Your query has been escalated to our Customer service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Your query has been escalated to our Customer service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
mM
makwenam M's updateReviewer Update
09 Dec 2021, 00:25Thank you. I was contacted and requested to send proof of payment. I did that at 08 Dec 2021, 17:57. How long does it take to process and update an account?
mM
makwenam M's update09 Dec 2021, 00:25
Reviewer Update
Thank you. I was contacted and requested to send proof of payment. I did that at 08 Dec 2021, 17:57. How long does it take to process and update an account?
mM
makwenam M's updateReviewer Update
09 Dec 2021, 17:23Still no response. No progress. No update. This is by far the worst service I have ever come upon. Honestly. Just when I thought coming to this platform will help but nah... I need the next step to take from here, can anyone give me advise.
mM
makwenam M's update09 Dec 2021, 17:23
Reviewer Update
Still no response. No progress. No update. This is by far the worst service I have ever come upon. Honestly. Just when I thought coming to this platform will help but nah... I need the next step to take from here, can anyone give me advise.
mM
makwenam M's updateReviewer Update
09 Dec 2021, 22:20Utter disgrace and nonsense. With a query opened on the 6th, few emails a day and STILL no response. Wow. Ntombifuthi, Lindiwe... If i had extra zeroes on that deposit would it make a difference? Is the amount the criteria for matters to be treated with urgency? Im really disgusted, disappointed deeply so. Today is the 9th, are we waiting for xmas for this to be resolved ngempela?
mM
makwenam M's update09 Dec 2021, 22:20
Reviewer Update
Utter disgrace and nonsense. With a query opened on the 6th, few emails a day and STILL no response. Wow. Ntombifuthi, Lindiwe... If i had extra zeroes on that deposit would it make a difference? Is the amount the criteria for matters to be treated with urgency? Im really disgusted, disappointed deeply so. Today is the 9th, are we waiting for xmas for this to be resolved ngempela?