Client no longer active

I have a problem with Hollywood bets. They keep closing my account and when I call them they say my account is under audits. I was asked to submit my fica documents for my account to be reactivated. I sent my documents and after a week I wrote a review here complaining about this issue. The following day after the review I received an email from Hollywood bets saying my account has been reactivated and I may resume betting, I was then able to access my account for a few hours then later on the same day my account was locked again. I called them they say my account is under audits. How many times do they do audits on accounts? Do I have to send my fica documents every time I have to access my account? I'm unable to access my account so rather tell me if I should just forget about this account and play elsewhere.