1 reviews | Active since May 2017
Change of bet and refund on winning bet on website
<p>My email to hollywood is attached below i had no response to this mail and hollywood did not pay my potential winnings.</p> <p> </p> <p>Hello Annelise and Hollywood</p> <p>My query is not about me getting refunded. The reason why i am so angry with hollywood is due to the fact that i got refunded after the game of a winning bet and my market type of the bet was changed 30 minutes before the game could start and i have the proof of my bet on screenshots and email confirmation from admin.. I want my winnings as per the bet slip i have being emailed by admin before the game could start and i notice you also changed my winning limit to R500 maximum why is that? (I am now not allowes to win more then R500 and feel very victimized by this).. I need this resolved and by right i won due to what fixtures and odds hollywood as advertised and i deserve my potential winnings and not my refund of a winning bet. Hollywood also needs to play faily with there clients and please give me my winnings due as attached on my email.</p> <p>Respond urgently as I am becoming frustrated with the fact that i had to leave work and run around from TSD then springfield to argyle hollywood and spent alot of time waiting and getting moved around on the phone with no actual reasoning. I would like someone of high authority/ Management to contact me regarding this issue or i am going to let it be known broadly as to how hollywood treats there clients due to false advertising and declining with refunding of winning bets on the consumers side.</p> <p>A WINNING BET SHOULD BE PAID OUT NOT REFUNDED.</p> <p>Do not test me anymore i believe in honesty and being treated fairly please see that my bet is paid out or i will let it be known what ********** behavior is happening with your business. People trust in your site.</p> <p>Thank you</p> <p> </p> <p>Hollywood did not respond or pay my winning bet and they in fear of loosing so they reduced my potential winning limit at R500 on multiple bets. Some justice needs to be made.</p> <p> </p> <p>I suggest to clients of hollywood to not use there website to place bets due to hollywood ********** behavior and false advertising to potentially change whats on the wining bet payslip.</p> <p> </p> <p><img class="aLF-aPX-J1-J3 aLF-aPX-aLK-ayr-auR" src="https://mail.google.com/mail/u/0/?ui=2&ik=05ec5540db&view=fimg&th=15c20d18bf1754ad&attid=0.1.3&disp=emb&attbid=ANGjdJ-y5LqOXA3cneMj94pFQqp4bOTlmnVKVbARr-KPRk6mhG5Zo4y_2u_Q3jONy-DT3cODK_Q7tuxIGQbfg0w7wWzKqpA2ZoWlF7sV6suHEp1lHDFucVAu8GjpHSg&sz=w2028-h1364&ats= ********** 370673&rm=15c20d18bf1754ad&zw&atsh=1" alt="Displaying Screen Shot 2017-05-19 at 1.29.43 PM.png" /><img id="m_- ********** ********** 08006fb86fbee-b65f-4568-97aa-bdd8ce7489c0" class="CToWUd a6T" tabindex="0" src="https://mail.google.com/mail/u/0/?ui=2&ik=05ec5540db&view=fimg&th=15c20d18bf1754ad&attid=0.1.2&disp=emb&attbid=ANGjdJ8i-387zMN5nm7hr3PEBDVvj5AMsSQl-Z-wRJDYFn3396VVc4KYvish616BUtLr5JwkkEdroPN4qC_jUhEKox4zXd7CsNU5dmV5zLhrc1gHiKAMLMMz3OIw9zk&sz=w2028-h1880&ats= ********** 370673&rm=15c20d18bf1754ad&zw&atsh=1" width="1014" height="940" /></p>
Anyone else who as experienced such issues please contact me by a private reply so we can unite and get justice.
Thank you
Anyone else who as experienced such issues please contact me by a private reply so we can unite and get justice.
Thank you
Hi Shanil
We have referred your above feedback to the Events Operation Manager at Hollywoodbets, and asked him to investigate your account, as well as the bet that was refunded. We have asked him to contact you by phone with regards to this situation.
Thank you,
Devin
Hollywoodbets
Hi Shanil
We have referred your above feedback to the Events Operation Manager at Hollywoodbets, and asked him to investigate your account, as well as the bet that was refunded. We have asked him to contact you by phone with regards to this situation.
Thank you,
Devin
Hollywoodbets
Hi Shanil
Our manager has tried contacting you today, but has not managed to connect with you. He has sent you an email requesting when it is a convenient time to talk.
We look forward to your response.
Regards
Devin
Hollywoodbets
Hi Shanil
Our manager has tried contacting you today, but has not managed to connect with you. He has sent you an email requesting when it is a convenient time to talk.
We look forward to your response.
Regards
Devin
Hollywoodbets
To All users of Hollywood who have seeing this post.
Please note that i was in contact with hollywood bets manager and i was reassured about my query.
During the investigation i found that it was a system error and that hollywood picked it up too late and due to the staff at the call center cutting my calls and not trying to understand my queries on my bet which resulted in me going to the branches . I realised that the company(Hollywood) is not at fault due to the staff attitude in aiding me and just as promised by the manager of hollywood these issues will be resolved to better suite the clients of hollywood bets request and the staff who are at fault will be reviewed.
To All users of Hollywood who have seeing this post.
Please note that i was in contact with hollywood bets manager and i was reassured about my query.
During the investigation i found that it was a system error and that hollywood picked it up too late and due to the staff at the call center cutting my calls and not trying to understand my queries on my bet which resulted in me going to the branches . I realised that the company(Hollywood) is not at fault due to the staff attitude in aiding me and just as promised by the manager of hollywood these issues will be resolved to better suite the clients of hollywood bets request and the staff who are at fault will be reviewed.