Casino games

So it turns out I'm not the only one struggling with bets from Casino and Live games, and I'm on day six of waiting for them to resolve my query but they keep sending it to the relevant department. I called in many times during the week, sent of emails as well but all I'm told is "sent to the relevant department" - I even asked if I could call that department cause it seems they do not respond to emails forwarded to them. All this trouble for R350 that was not refunded after my bets were rejected. I provided times of bets and ticket numbers, still waiting. I enjoy Hollywood bets, but I have to say I'm disappointed here and frustrated because of the run around I'm being given.