Cash send withdrawal

Hollywood bets I have won R300 times 2 which makes R600 on the 4th of March 2023 and I only received 1 withdrawal voucher number and I haven't received the other withdrawal voucher number when I called them they told me to wait 24 hours, I've been contacting them in different platforms,call,email and live chats..today it's day 6 still no sign of the withdrawal voucher number...I'm still waiting