Can't resolve my issue

I ve been calling Hollywoodbet about my problem and I did even email support and take screen shots.Why I cant use old version while others are using it.My ticket if I play they say they are success but if you go to pendinh or active tickets it's not there and the money is not debited eg if I was betting with one rand maybe I've got 20 I will still find 20.They told me that I must use old link or not use my phone I have try that both it's not working it just go to the new version that giving me problem.They cannot help me.I can't even play Yankee the old way.I know that you have upgraded your system but if it is so why me I am experiencing this all my family members they still using old version..I ve been with Hollywood bet for some time now but this is not ayoba.Help