Can we get treated fairly

I'm desappointed about Hollywoodbets, because they started a business of gambling where people we just try our luck to get money but what they do is not fair, I deposited money twice one reflected on my account but the other didn't for R67 when I asked about they demanded some certain things I gave to them but still I'm not being helped, I don't know whether it's because it is a small money we don't matter my reference is 952783 and cellphone number ***