Can I get my R5000.00

When am I getting my money? It's now 17:05 and it's third day.

It's now day four waiting for my R5000.00. Can please have my money. This is frustrating😡

It's been almost 4 days now without receiving my money.It's so frustrating because it's not like I owe you guys or something.
I want money ASAP.Ticket numbers:(***0)(***3)

Can I please get my money 😡

Can I get my R5000.00. it is now the forth day since waiting. On Wednesday I was told to wait for 48 hours, I waited. Zamani Radebe called me on Thursday and he requested that I forward him my bank statement.. which I did and he also promised me that the matter will be resolved as soonest.

My bank charges R90.00 for every bank statement that I am requesting. Plush my airtime that I have been using to phone your support team.

I just want my money, no stories. 48 hours has passed and it is now day four.

Can I get someone to call me urgently. I can't wait for this longest time.

I want my R5000.00

HOLLYWOODBETS

00:12
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Holly the BotHolly the Bot says:Welcome to Hollywoodbets, I'm Holly the Bot. Please select one of the options below

says:Withdrawals

Holly the BotHolly the Bot says:Select an option below

says:Withdrawal status

Holly the Bot
Holly the Bot says:Click on the link below

https://m.hollywoodbets.net/account/withdrawal

Holly the Bot says:Select an option below

says:Chat to consultant

Holly the BotHolly the Bot says:Before we connect you to a consultant, select an option below

says:Mobile number

Phone Number***Holly the BotHolly the Bot says:Please wait while I connect you to the next available consultant

Nolubabalo NovemberNolubabalo November says:Thank you for contacting Hollywood bets, we are glad to have you here 💜. My name is Nolubabalo November and I will be assisting you today.

Please advise how may I assist you today?

says:Please read carefully before replying to my chat. I'm about to send you an email that has been sent to your support team. I don't like to repeat myself. I will also share a bank statement which is encrypted. You must use my iD number to open it.


Custom Stat..._02_2024.PDF50 KB

says:On Sat, 17 Feb 2024, 22:57 Lungisani Hebert, <***> wrote:

Dear Hollywoodbets support team,

I trust this email finds you well. I am writing to address a pressing concern regarding the non-receipt of R5000.00 that was supposedly deposited into my account on Wednesday, 14th February 2023.

Firstly, I am very disappointed with the level of customer service that I have received.

As we discussed yesterday and the the day before yesterday, I am still waiting for my money. I don't think the matter was escalated accordingly.

Despite numerous ticket numbers and efforts to resolve this issue, I regret to inform you that the funds have not reflected in my bank account. I have diligently followed up and I have requested additional bank statements from my financial institution, incurring fees of R40.00 per statement.
Please find it attached to this email.

My attempts to seek assistance through your call center have proven to be both time-consuming and costly, as I have spent over R100.00 in airtime without a satisfactory resolution. The lack of proactive communication from your end is disheartening, as I am consistently left to initiate contact and chase updates.

I find it unacceptable that I am expending my resources - both monetary and personal time - in pursuit of rightfully owed funds. The current level of service provided has been subpar and does not reflect well on your organization.

As I have also procured another bank statement to validate the absence of the said deposit from Hollywoodbets, I implore you to prioritize this matter and provide me with a concrete timeline for the return of the R5000.00 deposit.

Rest assured, I will persist in seeking restitution until this issue is satisfactorily resolved. I urge you to treat this matter with the urgency and attention it deserves, as further delays are unjust to a loyal customer who seeks only the return of their deposit.

Please refer to the screenshot attached showing the number of calls that I made with the call center.

I anticipate your prompt action on this matter and look forward to a swift resolution. Your cooperation in rectifying this situation will be greatly appreciated.

Regards,
Lungisani Ncube
***






Nolubabalo NovemberNolubabalo November says:Please provide us with the below information and we will be glad to assist you further 🙂.

1. Full Names and Surname

2. ID Number

3. Cellphone Number



says:1. Lungisani Hebert Ncube

says:2. ***

says:3. ***

says:Please open and review everything that I have just sent. I don't like to repeat myself.

Nolubabalo NovemberNolubabalo November says:Please provide me with th reference number and also note that the document you sent is protected with a password.

says:Nolubabalo again I don't want to repeat myself.

says:I told you that you must use my ID number to open that document. It is protected because it contains my personal information.

Nolubabalo NovemberNolubabalo November says:Lungisani I need your reference number so that I can follow up the matter

says:Which one must I give you? I never asked you to follow up.

says:Or did said you must follow up!

says:Do you know why am I contacting you!

says:I haven't given you detailed info about my complaint but now you want to follow up

says:1.On Wednesday I made several withdrawals. R5000.00 did not reflect to bank account but it showed complete from hollywoodbets account.

says:2. I called Hollywoodbets call centre to advise them and I was promised that the matter will be resolved with 48 hours.

says:3. On Thursday I lodged a formal complaint against Hollywoodbets as I suspected *****. One guy from Service recovery team called me and assured me that the matter will be resolved same day.

says:4. I've been calling your company several times without getting any feedback or my money. It is now the forth day since I reported this issue

says:5. I have been send emails and no one is replying with firm feedback. "Matter will be escalated to withdrawals/ withdrawal team will contact you.

says:So if you say I must provide you with a ticket number. Which ticket number I you referring too?

Nolubabalo NovemberNolubabalo November says:Please note the information provide was enough for me to understand the matter at hand as you mentioned that you do not like to repeating your self. the time you reported the matter were you given any reference number that you will use to make a follow up if the matter is not resolved?

says:Every time I send an email I will get a reference number. Do you want me to go back a check my emails. Why do you need reference number if I may ask?

Nolubabalo NovemberNolubabalo November says:It makes it easy for us to follow and understand what has been happening and what was done after you reported the matter.

says: ***3

says:***1

says:(***9)

Nolubabalo NovemberNolubabalo November says:Thank you much appreciated please bare with me while I check.

says:***8

says:(***0)

NOKUBONGA NDELUNOKUBONGA NDELU says:Hello ! Thank you for contacting Hollywoodbets, we are glad to have you here 💜. My name is Nokubonga Ndelu. I will be assisting you today.

says:So please break it down for me. What has been happening and what has been done since I reported the issue.

says:Hi Nokubonga, I was chatting with nolubabalo just now. I've been waiting for his feedback.



NOKUBONGA NDELUNOKUBONGA NDELU says:Please send us the ticket number of the previous conversation you had with us so we can trace your escalation.

says:I have done that

NOKUBONGA NDELUNOKUBONGA NDELU says:Please hold while I follow up for feedback.

says:I will hold

says:Tell me what has been done since I reported the issue?

NOKUBONGA NDELU
NOKUBONGA NDELU says:We apologize for the delay and frustration this is causing , the matter will be handled as your query has been escalated for further assistance. We are awaiting feedback.

NOKUBONGA NDELU says:Is there anything else that you would like me to assist you with?

says:Since when have you been waiting feedback?

NOKUBONGA NDELUNOKUBONGA NDELU says:There is no feedback as yet from your escalated feedback, kindly bear with us.

says:Briefly explain, when have you been waiting feedback? And also tell me what actions were taken since I reported this incident on the 14th.

says:Your withdrawal team is it the third party?

NOKUBONGA NDELUNOKUBONGA NDELU says:At the moment we do not have a feedback for your query, we apologize for the delay. Thank you for choosing Hollywoodbets!🙂. Have a go at our current Promotions : https://m.hollywoodbets.net/promotions . HAPPY BETTING .💜Enjoy your day, Goodbye🖐

says:I you closing a chat now!

says:While I'm asking you

says:I have recorded this chat. This is poor customer service. In the morning I'm lodging formal complaint.Sent · 00:58


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