1 reviews | Active since Aug 2020
BUL**** SERVICE
THIS IS **** CUSTOMER SERVICE I HAVE TRIED TO GET HELP TO REVERSE MY WITHDRAWAL SINCE LAST WEEK. EVERY AGENT ON CHAT THAT I HAVE REACHED OUT TO EITHER ENDS MY CHAT WHILE EXPLAINING MY FRUSTRATION OR THEY BLUNTLY TELL ME THAT THEY CANT HELP ME. I HAVE FINALLY CALLED IN TO REQUEST FOR A REVERSAL AND I WAS PROMISED THAT IT WILL BE PROCESSED WITHIN 3-5 WORKING DAYS AND FUNNY ENOUGH WHEN I CALLED IN FOR HELP THE AGENT ANSWERED THE PHONE BUT DIDNT REALISE THAT I HAVE BEEN HOLDING ON THE LINE AND I COULD LITERALLY HEAR HER SPEAK TO HER FRIENDS WHILE I WAS HOLDING TO BE HELPED FOR OVER 1 MINUTE AND THE CHAT AGENT AFTER I BECAME IRATE WITH THE SERVICE I HAVE RECEIVED FROM THE CHAT AGENT AND REQUESTED A MANAGER THEY ENDED MY CHAT AND THAT IS ONLY THE BEGINNING. TODAY I DECIDED TO FOLLOW UP ON MY REVERSAL REQUEST AND THE AGENT DIDNT EVEN ACKNOWLEDGE MY QUERY OR FRUSTRATION THAT I HAVE CALLED INTO REQUEST FOR A REVERSAL LAST WEEK ALREADY AND NOTHING HAS BEEN DONE ABOUT IT. THE AGENT JUST TOLD ME THAT THERE IS NOTHING THEY CAN ABOUT IT I HAVE TO JUST WAIT ANOTHER 5-7 WORKING DAYS FOR MY FUNDS TO BE REVERSED. THIS IS REALLY BULL****. PEOPLE READING THIS IF YOU WOULD LIKE TO GAMBLE RATHER GO TO OTHER PROVIDERS SUCH AS WSB OR BETWAY. YOU HAVE OPTIONS DONT ALLOW COMPANIES LIKE THIS TO GIVE YOU **** SERVICE LIKE THIS. HOLLYWOODBETS I WILL BE WORST ****ED IF YOULL CALL ME SO I SUGGEST IF YOULL REPLY TO THIS POST EMAIL ME. I HAD IT WITH YOULL *** SERVICE
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywoodbets Team
