RP
Riaan P

1 reviews | Active since Aug 2020

28 Nov 2023, 09:08

BUL**** SERVICE

THIS IS **** CUSTOMER SERVICE I HAVE TRIED TO GET HELP TO REVERSE MY WITHDRAWAL SINCE LAST WEEK. EVERY AGENT ON CHAT THAT I HAVE REACHED OUT TO EITHER ENDS MY CHAT WHILE EXPLAINING MY FRUSTRATION OR THEY BLUNTLY TELL ME THAT THEY CANT HELP ME. I HAVE FINALLY CALLED IN TO REQUEST FOR A REVERSAL AND I WAS PROMISED THAT IT WILL BE PROCESSED WITHIN 3-5 WORKING DAYS AND FUNNY ENOUGH WHEN I CALLED IN FOR HELP THE AGENT ANSWERED THE PHONE BUT DIDNT REALISE THAT I HAVE BEEN HOLDING ON THE LINE AND I COULD LITERALLY HEAR HER SPEAK TO HER FRIENDS WHILE I WAS HOLDING TO BE HELPED FOR OVER 1 MINUTE AND THE CHAT AGENT AFTER I BECAME IRATE WITH THE SERVICE I HAVE RECEIVED FROM THE CHAT AGENT AND REQUESTED A MANAGER THEY ENDED MY CHAT AND THAT IS ONLY THE BEGINNING. TODAY I DECIDED TO FOLLOW UP ON MY REVERSAL REQUEST AND THE AGENT DIDNT EVEN ACKNOWLEDGE MY QUERY OR FRUSTRATION THAT I HAVE CALLED INTO REQUEST FOR A REVERSAL LAST WEEK ALREADY AND NOTHING HAS BEEN DONE ABOUT IT. THE AGENT JUST TOLD ME THAT THERE IS NOTHING THEY CAN ABOUT IT I HAVE TO JUST WAIT ANOTHER 5-7 WORKING DAYS FOR MY FUNDS TO BE REVERSED. THIS IS REALLY BULL****. PEOPLE READING THIS IF YOU WOULD LIKE TO GAMBLE RATHER GO TO OTHER PROVIDERS SUCH AS WSB OR BETWAY. YOU HAVE OPTIONS DONT ALLOW COMPANIES LIKE THIS TO GIVE YOU **** SERVICE LIKE THIS. HOLLYWOODBETS I WILL BE WORST ****ED IF YOULL CALL ME SO I SUGGEST IF YOULL REPLY TO THIS POST EMAIL ME. I HAD IT WITH YOULL *** SERVICE

0
Replies (1)
Hollywoodbets
Hollywoodbets's reply28 Nov 2023, 09:30
Official
Hi Riaan Perils,
 
Your query has been escalated to Customer Service Management Team. The team will be in touch.
 
Regards,
The Hollywoodbets Team