BS hollywood bets.

My husband played on hollywood bets and we have been trying to get his past bets for the month of April 2024. This has been a terrible experience for us, as we have been chatting online with several agents, giving us the run around, with nothing else but BS. During a game the game gave an error and the money just dissapeared. They asked for reference number but we could not get it from the previous bets. Been struggling since the 02nd April 2024. Have several reference numbers for the calls we logged, but lo and behold, just BS.BS BS BS!!!!!!!!