Bs customer services, ****en robots your Ai does a better job

Your customer service is pathetic really, I play everyday by you, I did a absa cash send withdrawal, 1st 1 I received the voucher and pin the next I did I received nothing, transaction shows complete I resend it and no msg coming through, I phoned Absa they said you guys must sort it out, it's been 33 hours already, don't come with your **** about waiting time, if that was the case I would never play at the casino, sent an email spoke to consultant too it's been escalated, no one gets back to you, you have a waiting time on a waiting time it stays that way, I will rather go loose my money else where, your ****en consultants are like ****en robots, you take money fast but a query you wanna give people ****en days to wait and not get a **** back to them