B(H)ollywood Bets failed to apply my deposit!

I would like to express my disappointment at Hollywood Bets. I am generally very happy with Hollywood Bets but I deposited funds from my wife's Capitec account to my Hollywood Bets account on 06/05/2022 @ around 19:00... It has been more than 24 hours and the funds still has not been app**** to my account. What is the matter and why did they not do this already. I sent an email on 06/05/2022 and received the below response from them at 20:30 but nothing thereafter:

Hi there!

Thanks for the mail! Your ticket reference number is ***. No need to reply, we’ll attend to your query soon and get back to you. In the meantime, have a go at some of our amazing current promotions! https://bit.ly/3d1zkw3

Happy betting! The Hollywoodbets team [VX9EX0-RMD64] This email is a service from Hollywoodbets. Delivered by Zendesk [VX9EX0-RMD64]