BETWAY ACC NOT CREDITED EVEN WHEN YOU USE INSTANT PAY

CAN I GET MY ACCOUNT CREDITED,I MADE A DEPOSIT BEFORE JUST AFTER 11 THROUGH CAPITEC INSTANT PAY,BUT MY HOLLYWOOD BETS ACC IS NOT CREDITED YET,I SENT SEVERAL EMAILS WITH BO FEEDBACK,THEN I CALLED THE CALL CENTRE AND I WAS TOLD THAT MY REFERENCE WILL BE SENT TO THE CREDITORS DEPARTMENT SO THAT MY ACC CAN BE CREDITED BUT TILL NOW,THERE IS BOTHING,WHY IS IT CALLED INSTANT PAY WHEN YOUR ACC IS NOT CREDITED IMMEDIATELY,HOLLYWOOD BEST IS JUST PHATHETIC,I HAVE NEVER EXPERIENCE SUCH WITH BETWAY