Battle of the *****sters (ANC Vs Hollywoodbets)

It was advised that my wife completed a "Send-Imali" cash send (08 May 2025) with reference; *** ***. This morning my 31 week pregnant wife and I WALKED to Westgate mall, Cape Town, at 08:52 we tried to withdraw the value of R650. We made contact to the contact center by 08:59 to inquire about the status of the withdrawl. My wife passed security verification and requested to speak to a manager. She then handed me the phone and I proceeded to communicate with Zoleka(Supervisor), and was advised that no further communication can be entertained as she needs to speak to the account holder. No inquriy note or reference was then created. As she couldn't create anything without speaking to the "Account" holder. Our call was terminated by latest 09:10 due to unexplainable reason's. However, this supervisor has been unable to take my calls thereafter. At 11:04 a Nedbank Manager advised that Hollywoodbets had cancelled the transaction with ref: IMALI_***.

Details of transaction is as follows; Time: 09:12:53 Date: 09/05/2025 Account Returned to: ***

I then contacted the center once again enraged at the fact that Hollywoodbets has the explicit right to effect financial change without consent of the client. To be advised by Zemanie Gadebe(Team leader) that indeed Mr Yolhynn/ Yolin - A manager within the "Withdrawal" department - has indeed signed off that the cash send should be cancelled. On my current system it advises; "Cancelled - Customer". I now question the staff and the integrity of them towards Hollywoodbets and its clients. As the account holder (My wife) could never instate any such requests. I would like to know who instated the query without my wife's explicit consent? and as mentioned it would be best that Hollywoodbets can have this ratified appropriately before proceeding to SAPS.

Account Number (Wife) (Stephanie Bunton): *** Contact center call-in #: *** / 0131

N.B Money (That is owed) returned into my wife's account is not a form of ratification.