Bad servive

I deposited a R1000.00 using mobile app day ago the cash never reflected I went to hollywoop to resolve the issues .. the time was 10 am when I arrived there( secunda branch) they said I should go to my bank and Bring proof of payments for all the deposits in question I return with a bank statement they said they need proof of payment not a bank statement I went back the bank said they couldn't provide a proof of payments for multiple deposit they can only help me with the last one but they could e-mail me to it ...toook it went there when I got there the lady was annoyed and told me it is not their fault and said it was my fault, They didn't tell me to use EFT , Name of a consulted is Nompumelelo working in secunda branch even now I don't know when will I be assist