1 reviews | Active since Jun 2017

02 Jun 2017, 10:03

BAD SERVICES

<p>i am kabelo kutlane and am from bloemfontein i was told by a friend about hollywood which i decided to try out,now as you know that bloemfontein is dominated by sotho speaking am a sotho speaking as well.i would like to bring it to your attention that i have recieved a bad service from your branch in springfield in which i was judged by the lanuage i speak by one of your constaltants who goes by the name of cindy.and this has taken place several times.i reconsider it as an abuse to me cause am discrimanated by my origin...its so sad to see that you guys spend a lot of money in marketing and public relations yet there people who are still hurting your brand as a business. </p> <p>there matter could have cost my life cause at that moment foreign nationals had just been attacked in the townships what if i could have been attacked as well just because i speak a different language.i have tried to call custamer care to make a complain.so far i have decided to stay away from hollywood. </p> <p> </p> <p>am greatly disaapointed that you allow you junior personnel to treat clients badly based on their origin.</p>

0
Replies (2)
Hollywoodbets
Hollywoodbets's reply02 Jun 2017, 13:08
Official

Dear Kabelo

Thank you for bringing this matter to attention. We assure you that we view this matter in a serious light and will ensure that we do our very best to get to the bottom of the matter to resolve immediately. Please expect a call from a senior team member in our Operations team who would like to get more details on the situation to resolve accordingly.

Best Regards,

Team Hollywoodbets

Best regards,

Hollywoodbets
Hollywoodbets's reply02 Jun 2017, 16:02
Official

Hi Kabelo

Our team has been trying to constantly reach you throughout the day with no contact being made. Please could you email us an alternative phone number or email address we could reach you on? You can send it to ***.

We look forward to hearing from you so we can address this incident.

Thank you
Devin

Best regards,