Bad service Nd ******** consultants

Two vouchers hve been lost ,and they kept on saying the matter is being handled it's been 13 days since the first voucher of 80 rand was too by their faulty system time out 3 days ago a 148 rand voucher gone again from the same thing Nd both Levin Naidoo Nd nozipho the consultants did not help instead they said the matter is solve but they did not in all 228 was lost Nd I want it back Acc No *** this is my Hollywoodbets account