MB
Mfundo B

1 reviews | Active since Nov 2016

24 Nov 2016, 07:21

Bad service I received

<p> </p> <p>The service I received from Zama was totally unacceptable. Date 23/11/16 time 14:15, Hollywood mega philani mall (parcel counter) help line ********** 387 I went there to get registered so I can start beating. After she helped me I asked her to show me how to use and said she can't cause I have to wait for few hours then so she can be able to help I asked her to show me using her phone unfortunately she couldn't help she told me to come back next time I told her, that would be difficult for me cause I am always busy and she asked me a question and said who's problem it is that I'm always busy (I felt that inappropriate as a customer cause it is my right to ask for clarity to something that I don't understand I had to ask her to remove the app cause it was pointless for me to keep something that I don't know how to use it. Thank you.</p>

0
Replies (1)
Hollywoodbets
Hollywoodbets's reply24 Nov 2016, 11:47
Official

Hi Mfundo

I believe our mobile manager has contacted you with regards to the situation.

As he would have mentioned, the way you were treated by our promoter yesterday was not of Hollywoodbets standard, and we will be addressing this with the team member involved.

We believe our manager has also made sure that a new promoter at the Folweni Boxer branch will assist you with the Hollywoodbets platform.

Thank you again for your vital feedback, and we hope to improve your experience with us. We apologise again for the above incident.

Regards
Devin
Hollywoodbets