VJ
Vishal J
1 reviews | Active since Nov 2017
07 Dec 2019, 19:27
Bad service hollywoodbets, unable to take online bets
Unable to take a R50 bet with horse racing online, says market liability reached, cannot lay this bet. Dropped bet to R10 for a double that was paying around R600 and still wouldn't allow me to lay the bet. Emailed hollywoodbets all the online screenshots and an hour later, no response. I called the hotline and they said their is a limit on my account...... Unacceptable, now I have to be inconvenienced and have to wait until somebody resolves this. They are very quick to deduct or take your money, but bad service for problems, caused by their systems.
Helpful (0)
Replies (3)0
Replies (3)
Hollywoodbets's replyOfficial
09 Dec 2019, 08:34Good day Mr Jaynarayan,
In regards to the query you have raised, the limits placed on your account are there to mitigate the risk associated with betting. This is not a system related issue but rather a protocol followed.
Your query has been resolved on the 7th of December 2019 at 19:18 PM - if you require any further assistance please feel free to contact on the Helpline contact number for assistance.
Thank you.
Best Regards,
HollywoodBets
Customer Services
In regards to the query you have raised, the limits placed on your account are there to mitigate the risk associated with betting. This is not a system related issue but rather a protocol followed.
Your query has been resolved on the 7th of December 2019 at 19:18 PM - if you require any further assistance please feel free to contact on the Helpline contact number for assistance.
Thank you.
Best Regards,
HollywoodBets
Customer Services
Hollywoodbets's reply09 Dec 2019, 08:34
Official
Good day Mr Jaynarayan,
In regards to the query you have raised, the limits placed on your account are there to mitigate the risk associated with betting. This is not a system related issue but rather a protocol followed.
Your query has been resolved on the 7th of December 2019 at 19:18 PM - if you require any further assistance please feel free to contact on the Helpline contact number for assistance.
Thank you.
Best Regards,
HollywoodBets
Customer Services
In regards to the query you have raised, the limits placed on your account are there to mitigate the risk associated with betting. This is not a system related issue but rather a protocol followed.
Your query has been resolved on the 7th of December 2019 at 19:18 PM - if you require any further assistance please feel free to contact on the Helpline contact number for assistance.
Thank you.
Best Regards,
HollywoodBets
Customer Services
VJ
Vishal J's updateReviewer Update
09 Dec 2019, 09:01Your first statement is incorrect as I have taken bets like this few days ago, with no problems, you can review my account to confirm this. I have taken R50 trebles and picked up R12K, so where is the protocol there. I suggest you get your story straight as the consultant I called said it is a systems glitch, so before publicly making incorrect statements online, check with your supervisors. I won't be calling customer service, because the service is non existant and I won't be using hollywoodbets. I rather go to a service provider that values their customers.
VJ
Vishal J's update09 Dec 2019, 09:01
Reviewer Update
Your first statement is incorrect as I have taken bets like this few days ago, with no problems, you can review my account to confirm this. I have taken R50 trebles and picked up R12K, so where is the protocol there. I suggest you get your story straight as the consultant I called said it is a systems glitch, so before publicly making incorrect statements online, check with your supervisors. I won't be calling customer service, because the service is non existant and I won't be using hollywoodbets. I rather go to a service provider that values their customers.
Hollywoodbets's replyOfficial
09 Dec 2019, 13:36Good day Mr Jaynarayan,
Regarding your query we do apologize for the inconvenience which was caused.
We do hope the explanation you received from the customer services supervisor helps you to understand why you encountered the issue you did and in future will assist in ensuring this does not happen again should you wish to continue betting with us.
Thank you.
Best Regards,
CustomerServices
HollywoodBets
Regarding your query we do apologize for the inconvenience which was caused.
We do hope the explanation you received from the customer services supervisor helps you to understand why you encountered the issue you did and in future will assist in ensuring this does not happen again should you wish to continue betting with us.
Thank you.
Best Regards,
CustomerServices
HollywoodBets
Hollywoodbets's reply09 Dec 2019, 13:36
Official
Good day Mr Jaynarayan,
Regarding your query we do apologize for the inconvenience which was caused.
We do hope the explanation you received from the customer services supervisor helps you to understand why you encountered the issue you did and in future will assist in ensuring this does not happen again should you wish to continue betting with us.
Thank you.
Best Regards,
CustomerServices
HollywoodBets
Regarding your query we do apologize for the inconvenience which was caused.
We do hope the explanation you received from the customer services supervisor helps you to understand why you encountered the issue you did and in future will assist in ensuring this does not happen again should you wish to continue betting with us.
Thank you.
Best Regards,
CustomerServices
HollywoodBets