Bad service and ********

I recharged my account through portal on my cellphone for R60, then the transaction went twice which became two R60, but in the account only reflected only one R60, then i checked my balance at bank, it also shows that two R60 went off. even in my balance on my statement is showing that R120 is out to Hollywood.

I tried to call your callcentre help but i just wasted my airtime twice, i explained the error to the call centre, The lady by the name of Thembeka Mbonembi promised to resolve the issue and promised to call me back in 10 minutes but she never called me. I really find the service so very bad. I cant be wasting my airtime but do not get help, i tried to call again, they promised to call but nvr called. The agents at the call centre are not doing their job. Pls help me so that them reverse my R60 or they reflect it on hollywood account. Bad setvice n m very angry.