NS
Nthabiseng S
1 reviews | Active since Dec 2022
10 Oct 2024, 12:19
Bad service
I bought a voucher this morning and when I try to load it it says it's invalid. I have called Hollywood bets 3 times and they are not able to provide and valid reason as to why my voucher is not loading. I have requested numerous updates and requested a refund which they refused saying they cannot refund a voucher however they took my money. The only thing that they are telling me is to wait for 48hours which I do not have. I bought that voucher because I need to make money for my rent. I am being evicted and they are telling me about 48hours. I want my money back please.
Helpful (0)
Replies (4)0
Replies (4)
Hollywoodbets's replyOfficial
10 Oct 2024, 13:13Hi Nthabiseng
Your query has been received by the Customer Service Escalations Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Hollywoodbets's reply10 Oct 2024, 13:13
Official
Hi Nthabiseng
Your query has been received by the Customer Service Escalations Team. The team will be intouch..
Regards,
The Hollywoodbets Team
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Nthabiseng S's updateReviewer Update
10 Oct 2024, 13:20Why did you call me if you're going to tell me the same story that you have been telling me the whole morning? I am tired of this I JUST WANT MY MONEY BACK PLEASE. DO NOT CALL ME TO TELL ME ABOUT ESCALATIONS!!!!
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Nthabiseng S's update10 Oct 2024, 13:20
Reviewer Update
Why did you call me if you're going to tell me the same story that you have been telling me the whole morning? I am tired of this I JUST WANT MY MONEY BACK PLEASE. DO NOT CALL ME TO TELL ME ABOUT ESCALATIONS!!!!
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Nthabiseng S's updateReviewer Update
10 Oct 2024, 13:21You called me I answered your questions. When I ask you a question you hang up the phone???? What kind of nonsense is this?
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Nthabiseng S's update10 Oct 2024, 13:21
Reviewer Update
You called me I answered your questions. When I ask you a question you hang up the phone???? What kind of nonsense is this?
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Nthabiseng S's updateReviewer Update
10 Oct 2024, 16:10I AM STILL WAITING FOR MY MONEY. I AM TAKING THIS TO ALL SOCIAL MEDIA PLATFORMS
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Nthabiseng S's update10 Oct 2024, 16:10
Reviewer Update
I AM STILL WAITING FOR MY MONEY. I AM TAKING THIS TO ALL SOCIAL MEDIA PLATFORMS