Bad Service

i made a withdrawal via Absa cash send , got the notification but didnt know the Pin , called the Deposit/Withdrawal line and it didnt work , Live Chat not working , called the telephone bet line it worked , spoke to a very rude Nontlantla who didnt help , asked for the Call record on my email , even now no response , Why mara guys ? in this Pandemic you need even small customers like me.