Bad customer service

I have won R400.00 on Sunday 30 October 2022 and made a withdrawal. No voucher number or pin was sent to me up until today 02 November 2022 but when I sent them a email they gave me a ticket number but still nothing. They say it takes up to 48 hours but it's been 3 days already. When you call the call center and they do decide to call you back nobody talks. I wonder what excuse they gonna come up with next.