Bad customer service

I logged a deposit dispute and I was promised that the query will be attended to. Bandiswa Sithole made contact through email and stated that my email did not have proof of payment. Email was sent to me at 05:25 in the morning with reference number ***, I then responded with proof of payment same day on the 07 November 2022 at 14:53 till today no one has made contact.

The R100.00 I deposited is a small amount for a huge company with billions like Hollywood Bet but this does not mean that they should treat clients like this. Imagine this deposit was made on the 28 October till today I haven't received my money.