Bad customer service

I am currently still in contact with their support team. Having been 3 weeks already and jumping between 25 different agents. I cannot verify via their self service portal, and have been struggling with support for 3 weeks. Being told several times it's escalated or they can't get the report. I've put money in, and won. Now I can't cash it out because of support and technical not doing their job properly. Quick to take money, but not quick to assist when you want to cash out.