Bad customer service

I made a deposit on the 28 October 2022 and the deposit is still not reflecting. I tried to use their live chat and it is the most horrible chat platform I have ever seen. You will wait on the que then when you need to speak to a agent it will show click here to connect then it will disconnect you automatically and that it not all I even sent three different email and received two different reference numbers but I haven't received my deposit.