Bad Customer Service

What a bad Customer Service I received from Hollywoodbets.I lost R500 in my account on the 30th of October .I report the matter to them they told me they will investigate the matter i must wait 48 hours which i did.I call them the they told me they told me the investigation team doesn't have my contacts i gave them my number they said i must wait another 48 hours. After 48 hours the was no feedback then I call them again they told me someone is using my account so they are going to suspend it while they are investigating.I must wait 48 hours. I waited but no feedback then I decided to contact them the they told me they are waiting for the feedback from Nedbank and feedback from the head manager that was last of last week till today no feedback.I am so disappointed with Hollywoodbets every time you call they they come up with excuse and lies.