Bad Business Practice & ******ion

ATTENTION - Prashanthi Narainsamy *** Rowan Cross ***

I regret having to escalate Complaint directly to Executive Head of Departments, having to resort these measure came as last resort as All HELP Channels across various (DEPT) has proven to be completely Redundant, subject Poor service due *********** & Negligent Staff evident written correspondence that wil be provided upon your request. Trust that the time spend to address said concerns won't effect your Important Scheduled. Consultants failed miserably to adhere 24 - 48 Hour turnaround Rectify an System Generated Error whereby R50 Voucher purchased at Shoprite failed to load & peomised AC wil be credited within the said period but no process has been effected since 25th OCT, to date haven't received any courtesy any updates not single reply. I've enquired on numerous occasions just to get exact reply, to wait additional 48 hours whenever I contact HWB, this issue was supposed to be done (18 days ) now I'm informed this could wait for months before Purchases wil be credited but can contact within 48 hour if choose to check.

Voucher Descrepencies occured twice on the 25/10 & 02/11 both were (R50X2 = R100) LOSS subject *****ulent activity endorsed misconduct & false pretenses to exploit your Clientele & Bad Business culture practiced Offices.

These insidents has led me to question your Brand integrity that undermines consumer rights proven by the Evasive tactics I had to endure. Failure to provide credible Answers to address concerns within next 48 Hours will result to an formal complaint being submitted to Legal entities which Regulates Industry.

Open to suggestions, anyone that had similar experiences or expertise I can use as guidelines will be much appreciate, Plz Comment Tnx