Bad attitude on Call Centre Consultants

Good day. I'm so very upset with the way your Call Centre Consultants are treating us as your valued customers, my number was blocked for complaint about her service, now I can't communicate with you guys via whatsup because someone blocked me for raising my concern about her poor service. Secondly I'm so much disappointed with your very aggressive way of doing business with us, you never consulted us when switching from the old customers friendly version of Hollywood to the new one that takes a lot of data and money from our pockets, to add salt on that there is no one to help us when we get stuck with this application and your call centre always tell us to go to the nearest branch, and to those branches there are no trained staff to deal with these issue so they get stucked too. Disappointed