KK
Khensani K
1 reviews | Active since Dec 2021
21 Sept 2022, 06:06
Awaiting Refund From Aviator Game
I’m still waiting for the transaction report from your developers (20 September 2022 from 4:30am to 5:05am) Request was sent through yesterday morning by Nomathamsanqa Majola. Yesterday morning Aviator took money from my account on rounds I didn’t participate in after it gave an error “SOMETHING WENT WRONG”. Usually you guys are quick to resolve these issues. Why is this taking so long?
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Replies (2)
Hollywoodbets's replyOfficial
21 Sept 2022, 11:58Hi Khensani
Your query has been escalated to our Customer Service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Your query has been escalated to our Customer Service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Hollywoodbets's reply21 Sept 2022, 11:58
Official
Hi Khensani
Your query has been escalated to our Customer Service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Your query has been escalated to our Customer Service management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
KK
Khensani K's updateReviewer Update
25 Sept 2022, 13:44No one got back to me as promised and had to eventually call in (so much for customer service🙄)
Luckily today 25th September 2022 I got through to Korenza(I hope I got the spelling of her name right) and she was amazing. Literally the best consultant I’ve ever dealt with at Hollywoodbets. If I had an option, I’d only ask to speak with her. My query is still not resolved but I at least know exactly what the status is and why it’s taking long.
She was very patient in explaining what the situation is
Luckily today 25th September 2022 I got through to Korenza(I hope I got the spelling of her name right) and she was amazing. Literally the best consultant I’ve ever dealt with at Hollywoodbets. If I had an option, I’d only ask to speak with her. My query is still not resolved but I at least know exactly what the status is and why it’s taking long.
She was very patient in explaining what the situation is
KK
Khensani K's update25 Sept 2022, 13:44
Reviewer Update
No one got back to me as promised and had to eventually call in (so much for customer service🙄)
Luckily today 25th September 2022 I got through to Korenza(I hope I got the spelling of her name right) and she was amazing. Literally the best consultant I’ve ever dealt with at Hollywoodbets. If I had an option, I’d only ask to speak with her. My query is still not resolved but I at least know exactly what the status is and why it’s taking long.
She was very patient in explaining what the situation is
Luckily today 25th September 2022 I got through to Korenza(I hope I got the spelling of her name right) and she was amazing. Literally the best consultant I’ve ever dealt with at Hollywoodbets. If I had an option, I’d only ask to speak with her. My query is still not resolved but I at least know exactly what the status is and why it’s taking long.
She was very patient in explaining what the situation is