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Robyn W
1 reviews | Active since Feb 2013
02 May 2024, 12:07
Aviator - STAGE TIME OUT and SOMETHING WENT WRONG
I have asked for an explanation on gameplay on aviator as there are consistent errors on the game which have caused me to loose money, i know full well that their is a risk with gambling but this is not fair and numerous people have complained about the same thing. The customer service people are unwilling to help and this needs to be investigated. When you cash out it says stage time out and you loose all your money even though you have cashed out. It flashes stage time out and disappears you then get asked for a screenshot of this error but how when it flashes and disappears, then when you want to play the next round to recoup the losses it flashes something went wrong so you cant play...... It cannot be a network issue when countless of people are complaning about this? And i have a secure network. Can i please have an explanation and what holloywood bets are going to do about my losses of over R5000.00
Helpful (0)
Replies (15)0
Replies (15)
Hollywoodbets's replyOfficial
03 May 2024, 01:04Hi Robyn Enchant,
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywood Bets Tea
Hollywoodbets's reply03 May 2024, 01:04
Official
Hi Robyn Enchant,
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywood Bets Tea
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Robyn W's updateReviewer Update
06 May 2024, 12:07Good Morning,
So i had one call and was told this would be investigated and to date nothing no resolutions. I must add that i have played at another site with aviator and had absolutely none of the above mentioned errors so makes me really wonder all the times i cashed out and it says stage time out how much money are they taking from people. I would like to know if this has been investigated and what Holloywood Bets are going to do about this and my lost money
So i had one call and was told this would be investigated and to date nothing no resolutions. I must add that i have played at another site with aviator and had absolutely none of the above mentioned errors so makes me really wonder all the times i cashed out and it says stage time out how much money are they taking from people. I would like to know if this has been investigated and what Holloywood Bets are going to do about this and my lost money
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Robyn W's update06 May 2024, 12:07
Reviewer Update
Good Morning,
So i had one call and was told this would be investigated and to date nothing no resolutions. I must add that i have played at another site with aviator and had absolutely none of the above mentioned errors so makes me really wonder all the times i cashed out and it says stage time out how much money are they taking from people. I would like to know if this has been investigated and what Holloywood Bets are going to do about this and my lost money
So i had one call and was told this would be investigated and to date nothing no resolutions. I must add that i have played at another site with aviator and had absolutely none of the above mentioned errors so makes me really wonder all the times i cashed out and it says stage time out how much money are they taking from people. I would like to know if this has been investigated and what Holloywood Bets are going to do about this and my lost money
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Robyn W's updateReviewer Update
06 May 2024, 15:08And still nothing ðŸ˜
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Robyn W's update06 May 2024, 15:08
Reviewer Update
And still nothing ðŸ˜
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Robyn W's updateReviewer Update
06 May 2024, 17:01Really Hollywood bets I have now researched and m nor the only one and other sites none of this refund what is owed every time stage time our they owe me more then 5000
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Robyn W's update06 May 2024, 17:01
Reviewer Update
Really Hollywood bets I have now researched and m nor the only one and other sites none of this refund what is owed every time stage time our they owe me more then 5000
Hollywoodbets's replyOfficial
06 May 2024, 18:33Hi Robyn,
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply06 May 2024, 18:33
Official
Hi Robyn,
Your query has been escalated to Customer Service Management Team. The team will be in touch.
Regards,
The Hollywoodbets Team
RW
Robyn W's updateReviewer Update
06 May 2024, 18:50When as have heard nothing this is a generic response to all queries what is the timeline for resolution
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Robyn W's update06 May 2024, 18:50
Reviewer Update
When as have heard nothing this is a generic response to all queries what is the timeline for resolution
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Robyn W's updateReviewer Update
07 May 2024, 10:10And low and behold no response....
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Robyn W's update07 May 2024, 10:10
Reviewer Update
And low and behold no response....
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Robyn W's updateReviewer Update
07 May 2024, 16:17So low and behold now the investigators have checked and there were no technical glitches when i know full well there were. HB team this is completely unacceptable apparently if there were technical glitches my money would have been refunded then tell me all the people that complained about this was there money refunded? or the same nonsense? Please send proof of investigation so that the whole country can see what is actually going on this is a complete sacm, no other site has this......... I want my entire gameplay history investigated and sent to me as i have said this is not the first time and you owe me a lot of money. HB team i am not going away and will keep fighting this i know very well what's going on here and will report this to every avenue possible until such time as my money is refunded into my account. Hellopeter please check out all the reviews of the very same technical glitch......
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Robyn W's update07 May 2024, 16:17
Reviewer Update
So low and behold now the investigators have checked and there were no technical glitches when i know full well there were. HB team this is completely unacceptable apparently if there were technical glitches my money would have been refunded then tell me all the people that complained about this was there money refunded? or the same nonsense? Please send proof of investigation so that the whole country can see what is actually going on this is a complete sacm, no other site has this......... I want my entire gameplay history investigated and sent to me as i have said this is not the first time and you owe me a lot of money. HB team i am not going away and will keep fighting this i know very well what's going on here and will report this to every avenue possible until such time as my money is refunded into my account. Hellopeter please check out all the reviews of the very same technical glitch......
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Robyn W's updateReviewer Update
08 May 2024, 07:34in fact provide me with all the chat history as there is proof of this on there
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Robyn W's update08 May 2024, 07:34
Reviewer Update
in fact provide me with all the chat history as there is proof of this on there
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Robyn W's updateReviewer Update
08 May 2024, 14:45So another call from someone else who doesn't even have he dates right it is an ongoing issue hwb ream please check the history as apparently this was escalated to management?
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Robyn W's update08 May 2024, 14:45
Reviewer Update
So another call from someone else who doesn't even have he dates right it is an ongoing issue hwb ream please check the history as apparently this was escalated to management?
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Robyn W's updateReviewer Update
09 May 2024, 09:37Still waiting hwb ream
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Robyn W's update09 May 2024, 09:37
Reviewer Update
Still waiting hwb ream
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Robyn W's updateReviewer Update
09 May 2024, 13:15Next point of call will be the media since I am not been taken seriously
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Robyn W's update09 May 2024, 13:15
Reviewer Update
Next point of call will be the media since I am not been taken seriously
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Robyn W's updateReviewer Update
09 May 2024, 15:59Carte blanche will I hope be interested in how people are been taken advantage of
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Robyn W's update09 May 2024, 15:59
Reviewer Update
Carte blanche will I hope be interested in how people are been taken advantage of
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Robyn W's updateReviewer Update
10 May 2024, 09:23So no resolution from HWB instead i am a **** and I cashed out a second too late thats why is says STAGE TIME OUT, really HWB team you do not take me seriously i have submitted this to Carte Blanche and all gambling boards and will not rest ..........................
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Robyn W's update10 May 2024, 09:23
Reviewer Update
So no resolution from HWB instead i am a **** and I cashed out a second too late thats why is says STAGE TIME OUT, really HWB team you do not take me seriously i have submitted this to Carte Blanche and all gambling boards and will not rest ..........................
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Robyn W's updateReviewer Update
15 May 2024, 19:01Still waiting on resolution hwb claims there are no errors please all who have played this game rally behind me we all know there are errors. The best all of a sudden all of my history is archived and I can't access it and I asked who investigated my query no response. Shame they are *****ing money ir says stage time our and you loose yet the plane flew away at 2 and your cash out is 2 even on auto cash out you loose and hwb benefits come on really shocking and then they advertise on tv as though hwb is a luxurious destination next port of call the advertising authorities and follow up with carte blanche on my submission ro them
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Robyn W's update15 May 2024, 19:01
Reviewer Update
Still waiting on resolution hwb claims there are no errors please all who have played this game rally behind me we all know there are errors. The best all of a sudden all of my history is archived and I can't access it and I asked who investigated my query no response. Shame they are *****ing money ir says stage time our and you loose yet the plane flew away at 2 and your cash out is 2 even on auto cash out you loose and hwb benefits come on really shocking and then they advertise on tv as though hwb is a luxurious destination next port of call the advertising authorities and follow up with carte blanche on my submission ro them