aug 15 till to date not single agent has resolved issue or called me

useless team leader and supervisor gt pending ticket luck7 winning not resulted or my money played with since 16 august till now today new agent said escalate it hve wait 24-48 hours after waited since last month 16 ref ***3 ( nathan breytenbach and zamani radebe team leader and supervisor both useless and don't have work work ethics escalations since 16 august till today still not resolved)just want mke clear your service are worse than eskom