Audit taking forever and even when all documents have been submitted

Yho my account was locked on the 5 of February and I was told to send selfie of me holding my id and my bank statement I did that and nothing is working out I’m always call and hearing all kinds of new stories like I didn’t send my id or the bank statement I sent is not allowed like I’ve been hearing that for about 21 days I lost a lot of money but when I won back my money and even extra profits my withdrawal where declined and my account was locked and when I ask y is it locked they tell me about the audits which they say it takes about 24 to 48 hours how many 24 hours and 48 hours have passed from the 5th until today they have bad customer service where some they give you best customer service and some don’t even know what they are doing my sister is in hospital and I really need the money for medical bills but they always come with an excuse not to open my funds