Atrocious customer service

On the 3rd of August 2025 I placed a soccer bet on my Hollywoodbets account 675325. My bet won and was not paid. When I checked the status it was saying "losing". I called Hollywood on the 4th to enquire because I was watching the game and I knew it was a winning bet. The response I got was that a trouble ticket was logged and the bet will be paid within 48hrs. I waited for more that 48hrs and the monies where not paid. I then called for the second time. This time I was told the bet cannot be confirmed because the betting history on my account has been deleted. But they will once again log another trouble ticket so the beg can be confirmed and paid. I waited again and called them for the third time where I asked to be assisted by a supervisor because it was now the 16th of August and my matter had not been resolved. The supervisor I spoke to was Zolani who wanted to log another trouble ticket and I refused because of my past experience. I requested to speak to his manager. He then called a team leader called Zamani to assist. He promised to resolve the matter asap and asked for me to wait 1 hour and he will call me with feedback. Indeed he called within the hour to say he is still awaiting feedback and he will call me once he has something. He never called me again. I called the next day which was Sunday asking to speak to Zamani and I was told he is not available. I should call during office hours to speak to him. Today is the 22nd of August my monies has still not been paid. No one has called me. I am very disappointed with the service I have received from Hollywoodbets. All these times I am using my airtime to call them. I was spending an average of 15 minutes per time calling them but my matter is not resolved. I am an old customer of this company as you can see from my date of activation of this account. I am seriously annoyed by this and will not rest until my money is paid.