Appalling service

Matter has not been resolved yet.

I received an email from Debbie P.

Debbie P (Hollywoodbets)May 20, 2026, 18:04 GMT+2

Good day

Thank you for contacting the Withdrawals Department.

Please note that this is now resolved, your withdrawal has been successfully re-processed

Kind regards

Debbie P

My R400 has not been recieved or reversed back to my account.When I speak to the chat agent, they are struggling to provide me with a resolution.

I received an email

Nokuthula D (Hollywoodbets)May 19, 2026, 14:15 GMT+2

Good Day Kgomotso,

Thank you for reaching out to the Hollywoodbets withdrawal department. Your email has been received and acknowledged.

Kindly be advised that your transaction is currently being validated and will be queued for payment by close of business. Your patience is appreciated.

Should you require any further assistance, feel free to contact us:
Social page: Hollywoodbets SA
Helpline Team: ***
Live chat: Available on our web page

Kind Regards,
Hollywoodbets TeamNokuthula D

I requested the team to reverse the funds back to my account so that I can send them directly to my account and did advised that I don't have access to my phone. I contacted standard the said I should contact Hollywoodbets.

good day again. Please note that I have received the following email:

Good day,
Thank you for contacting Hollywoodbets.
Just noting that I tried calling you earlier but it went through to voicemail.
Kindly note your withdrawal has been processed successfully on our end and the funds have been redeemed.

Please reach out to Standard Bank for information regarding redemption details.
(***) Monday - Sunday: 8am-5pm
If you require any further assistance, feel free to reply on this email, or contact us on:
Social page – Hollywoodbets SAContact number – ***Live Chat – Available on our website page



Kind regards,Hollywoodbets Team.

please note that I don't have the voucher number and the pin as requested by standard bank. I did not redeem the voucher.and what do I do in such a case? I have made plenty of withdrawals. I can confirm that I have received redeemed the others. Its just the R400 I have a issue with.

I just think It would be best if I just stop making deposits for now.