******** account suspension

Account Locked Under “Audit” for 4 Months – No Access to My Own Funds I am extremely disappointed with my experience at Hollywoodbets. My account was suspended within minutes of making a deposit, and I was informed that it was placed under an “audit.” I immediately comp**** with all requests and submitted bank statements, ID documents, and verification photos within the first month. It has now been over FOUR MONTHS, and my account remains locked. I cannot log in, cannot access my funds, and cannot get a straight answer from anyone. Despite countless emails, calls, live chats, and social media messages, I receive the exact same copy-and-paste response every single time: “Your account has been forwarded to the relevant department and we are awaiting feedback.” There is no direct contact with the audit department, no escalation path, and no accountability. No one can explain why the audit is taking this long or when it will be resolved. Meanwhile, my money is being held hostage with no justification. This level of service is unacceptable, unprofessional, and deeply concerning for a licensed gambling operator. If an account is under review, customers deserve clear communication, reasonable timelines, and access to their own funds. At this point, I am left with no option but to escalate the matter to the National Gambling Board and other relevant regulatory bodies. I would strongly caution anyone considering using Hollywoodbets to think carefully—because if your account is flagged, there appears to be no real support or resolution process in place.