Account on hold with money

I spoke to someone yesterday who said they will help, I re submitted all documents as requested they said they will give a call back however no callback came I called they said they are a inbound team and they can't help me. It is very frustrating I will now how to go to the ombudsman for help to resolve this as nothing else is working out. I am extremely angry and frustrated with the kind of service that I'm receiving

Okay I'm really awaiting someone to call me as I submitted everything required of me and still no feedback or response. I just want my account to be sorted out with my money there.

This is going on for too long I have bills to pay and people to take care of, I keep hearing that someone will reach out to me but none do, this is the worst experience I ever had and the customer service is ****ty I don't know it this is now a **** I submitted every document as request and still my account is on hold I will give url till this week after I will have to contact my lawyer or the ombudsman to sort this out, url are now cause me physical distress, it's taking a toll on my health also. That money is all I have to pay my bills and take care of my needs and I'm not doing that as url are not sorting anything out, I'm so angry and worm out of stating the same thing so this week I will give url until I seek further help as the customer service is *********** of assisting me and saving my issue.