Account not credited after recharge

Firstly , you did not attend to my question of how I am going to be compensated for the inconvenience that has been caused towards me because since Friday I have been trying to recharge with no success because your system was down . Today you sent out a notification stating that the recharge issue has been resolved and our accounts will be credited in due course. But nothing has happened , I sent you numerous emails and I keep on getting the same automated response stating that the query has been resolved yet nothing is resolved .

The teams that I wanted to bet on came in , I could have won but because your system was down I lost out . I feel I was prejudiced , Hollywoodbets need to find a way to compensate me for losing out on my potential winnings . I did not cause the system issue so I feel I should not be negatively impacted by it .

I am expecting a response from a human being , not a system automated response .Someone need to be held accountable for this