Account Credit, Withdrawal Restrictions and FICA Inconvenience

Dear Hollywoodbets Complaints Department,

I would also like to place on record the further inconvenience I have experienced as a direct result of the issues surrounding my account.

Since my account was mistakenly credited with the disputed amount, I have subsequently experienced problems with making withdrawals from my account. This is extremely concerning, as I should not be experiencing restrictions or difficulties with withdrawals as a consequence of an error that occurred on Hollywoodbets' side.

Furthermore, Hollywoodbets has now closed my account, which has resulted in me having to complete the FICA verification process all over again should I wish to regain access to my account. This has caused unnecessary inconvenience and frustration, particularly when the circumstances leading to the account closure were not caused by any deliberate action on my part.

I therefore believe it is important that Hollywoodbets takes responsibility not only for addressing the original disputed transaction, but also for the subsequent consequences I have experienced, including the withdrawal difficulties and the additional FICA requirements.

I expect a clear explanation as to:

Why my account was mistakenly credited in the first place. Why I subsequently experienced difficulties making withdrawals. Why my account was closed as a result of this matter. Why I am now required to undergo the FICA process again. What steps Hollywoodbets intends to take to rectify the inconvenience and prejudice I have experienced.

I have cooperated with Hollywoodbets throughout this matter and have provided the information requested from me. I therefore expect the same level of accountability and transparency from Hollywoodbets in resolving this dispute.

I reserve my right to pursue the matter further with the Western Cape Gambling and Racing Board and any other appropriate regulatory or consumer-protection body should this matter not be resolved satisfactorily.

I look forward to receiving a substantive response addressing each of the above points.