Account activation problems

Since Monday I have tried to register with for an online account but the staff is ***********, I was recommended by a friend who speaks highly of Hollywood bets but now I'm not expirencing good customer service, I received an SMS confirming that they received my FICA documents, now when I requested for them to activate my account I was told the I'd copy was not clear, so I re-send it, the I was told to resend my proof of address just because it has my husband s name on it but in their site they said we can send a utility bill, now it's the third day I have re-send everything but the is no feedback from the, this is poor service even before I'm a customer now I'm very sceptical about many things, please help my number is ********** 759, account **********