Absolutely shocking.

There past to days have been an upsolute nightmare. This is the worst customer experience I've had to come across in my life. I made an electronic deposit of R100 to my Hollywood account on the 22/04/2019 @ exactly 9:07 am. Shortly after I wanted to make an additional deposit of R100, however for some reason R1000 was deposited to my account at 09:19 and with i-Pay I'd normally get a confirmation email to stipulate the deposited amount,however that wasn't the case on both deposits. Not realizing that the R1 000.00 was taken from my bank account as I did not receive any confirmation, I continued to make bets from the R100 that was initially deposited until it was depleted.

Then just over 24 hours later, I check my Hollywood account as per normal, only find out that I have a balance of R41.56. Okay! I go to check my transaction history, open the ticket that has won to see where's the amount is coming from, only find that a bet for a single ticket was initiated for R1000(something that I knew nothing about). I analyze the ticket and find the following details

Potential PayoutR 0.00Initial StakeR-1 000.00WinningsR 40.19Stake ReturnR 1.37.

I then chat with the deposit team on whatsapp, explaining the issue in detail. They then reply to request for my account details. After providing my account details they then asked for a proof of deposit, which I requested from my bank, then later provided to them. They then rep**** "please wait while we check" and I waited for 4 long hours.

After the wait they rep**** to confirm that the helpdesk team contacts me directly to resolve the issue. I got a call from a supervisor who said his name was Musa, who later explained that a deposit of R 1000.00 was app**** at exactly 09:18 am on 22/04/2019 and then a bet was placed at exactly 09:19 same day, which is seconds after the deposit. I then asked how is that possible? then he told me he doesn't have the answer,however we would escalate to the systems and provide feedback.

Not having recieved any whatsoever feedback ,I then refered back to the deposit team the following day to follow up on the issue. Then I received a call at 14:12 PM on 24/04/2019 from Mbali who's one of the chat agents on WhatsApp, who promised to send confirmation as soon as the funds are being deposited back to my account.

Long story short, they failed to resolve the issue so I was later transferred to one of the helpdesk supervisors who's name is Phamani fiyela who also did not have facts, let alone find a resolution but wanted to blame it all on me. He (Phakamani) promised to call back after checking my transaction history. I'm still waiting for the call till this hour.

What an absolute nightmare. I cannot even place any further bets as I thought that would not be advisable as the Matter be re solved and just to avoid any further unnecessary complications.

1. How can a bet be placed in just a few seconds after a deposit? 2. If there was a Soccer six bet, how can 729 combinations be selected in a space of a few second? 3. Why would one place a single bet for R 1000 on Soccer six using such a user friendly site without realizing then mistakes?

What a joke. Poor customer service. Poor problem solving process.